Once a valid purchase has been completed, Samad Hadi Exports will send a confirmation email to the customer’s registered email address, informing them of the scheduled delivery date for their purchased items.
After the purchase order amount is realized, deliveries will completed within 7 days for Domestic orders and within 10 days for International orders (subject to custom clearance at port) for Ready To Ship In-Stock Rugs . For custom orders, deliveries will be completed within 4-6 weeks for Domestic orders and 6-8 weeks for International orders (subject to custom clearance). The customer hereby agrees to make adequate arrangements for smooth transportation of the purchased items by the carrier from the main gate of the customer premises to customers doorstep. Samad Hadi Exports will not accept cancellations at the time of delivery due to issues such as narrow doorways, lack of space to maneuver items, or inaccessible roads for the delivery van, subject to the general right of the customer under the cancellation clause below.
Samad Hadi Exports will make every effort to carry out deliveries on the given date. The delivery date provided to the customer is an estimate given in good faith. If Samad Hadi Exports finds subsequently that the estimate is inaccurate, Samad Hadi Exports will endeavour to inform the customer using the registered contact numbers and/or email address of the customer.
Samad Hadi Exports will make 3 attempts for delivery to the customers desired address. In case the delivery does not happen and the orders are returned, Samad Hadi Exports reserves the right to cancel the order and retain up to 25% of the order value. All purchases on the website are made pursuant to a shipment contract. The customer hereby agrees that the title to such purchased goods shall pass on to the customer once the goods are delivered by Samad Hadi Exports to the carrier for delivery to the customers doorstep. The customer agrees that the carrier of the purchased goods to the customers premises shall be the customers agent.
Samad Hadi Exports provides free shipping in India. For rest of the world, Samad Hadi Exports will share with you a shipping quote at the time of placing the order. Any Customs/ Octroi charges will payable directly to the courier company by the customer. Samad Hadi Exports reserves the right to revise prices in future.
CANCELLATION & RETURNS PROCEDURE
The customer may cancel the purchase order within a period of and in any event not later than, 2 working days from the date of purchase. If the customer chooses to cancel the purchase order after the dispatch of the purchased item, then the following procedure will apply: For return of the purchase items, the customer should contact the customer care of Samad Hadi Exports [email protected] within 7 days of delivery. Samad Hadi Exports will levy an appropriate collection charge depending upon the items purchased and the customers location which will be duly conveyed before collection.
In case the reason of return is delivery of wrong items (delivered items different from ordered/described, poor quality of delivered items, etc.), Samad Hadi Exports will fully refund the collection charges and further arrange a suitable replacement(s) at its own cost. Any refund of the purchase amount will only be at the discretion of Samad Hadi Exports.
It is important to note that any item purchased at a reduced price from its retail value is not eligible for return. It is imperative that customers take this into consideration when making purchases, as the aforementioned policy applies to all discounted items, regardless of the reason for the reduction in price.
In case of refund, the refund will be made on the credit/debit/charge card with which the items were purchased online, after deducting the appropriate collection charge, once the items has been received back in good shape by Samad Hadi Exports within 5-7 working days.
If it is found by Samad Hadi Exports that the returned items are not in good condition, then Samad Hadi Exports reserves the right to refuse any refund/replacement.
